Archive for June, 2013

“Delta Yawn”

June 25, 2013

800px-Delta_World_HQ_-_Fly_Delta_Air_Lines_sign

On Saturday, May 25th, I encountered an extraordinary turn of events at Yosemite International Airport in Fresno when attempting to initiate a flight to Cincinnati via Delta Airlines. Now, a full month having past as of today, the 25th of June, I have decided to share my correspondence with the corporation.

So far, the only respondent seems to be a computer named Michelle.

Peter Cavanaugh
6/25/13

May 30, 2013

By Mail

Richard H. Anderson
Chief Executive Officer
Delta Airlines
1030 Delta Boulevard
P.O. Box 20706
Atlanta, Georgia 30320-6001

Dear Mister Anderson,

With appropriate apology for the tardiness of this correspondence due to a heavy schedule these last few days, I feel it important to bring to your direct attention an absolute horror encountered last Saturday, May 25, when attempting to fly from Yosemite International Airport via Delta.

Booked on a 6:25 AM Delta flight (Delta # 4624) to Salt Lake City with a connecting link to Cincinnati, it was 5:05 AM when my wife and I arrived at the terminal. At 5:35 AM, after having had our luggage checked and tagged at the Delta counter, we proceeded to a long TSA security line

When we finally reached our designated gate at 6:10 AM, we were puzzled to discover no one on duty at the Delta stand and shared our concern with several other passengers similarly chagrined. Adding to an ever increasing level of discomfort was watching our luggage through the terminal window being casually loaded on what had to be “our plane” outside.

Then was 6:15 AM with no one available with whom to address our mounting concerns.

At approximately 6:20, a gentleman who eventually identified himself as a Delta Supervisor named Ray Martinez appeared on the scene and declared we all had “missed the flight.”

Without elaborating on the ensuing drama, including Mr. Martinez’ threat to summon police when my own expressing of outrage reached admittedly heated proportions as we watched “our plane” still parked only feet away with pilots and crew completely ignoring frantic hand waves and other supplicant signals from thus abandoned would be passengers (ALL SIX OF US!) — suffice it to say that our degree of infuriation reached epic proportion when Mr. Martinez finally sheepishly admitted he had boarded a number of “standbys” and there we simply no seats for us on the Salt Lake City Flight.

I now stress in this communication to you that AT NO POINT THAT MORNING WAS ANY ANNOUNCEMENT MADE OF THE SALT LAKE CITY FLIGHT BEING PRE-BOARDED OR BOARDED OR ANY “LAST CALL” ANNOUNCEMENT GIVEN.

Reflecting upon the fact that Martinez repeatedly and insolently lied to our faces about this last factor cannot help but give rise to a strong suspicion that he may well have been illicitly enriched by those he allowed to fly in our place.

Admitting to “Agent Error” after well over an hour of effort, all who would have been aboard having also missing connecting Eastbound links in Salt Lake City, my wife and I were finally rerouted to Cincinnati through LAX, adding four hours to an already long travel day. Several others were less fortunate, plans undone and a Holiday Weekend destroyed.

I obtained the names of two fellow victims who are herein copied and would be, I suggest, available for confirmation of all of the above and, as well, some appropriate compensatory gesture on the part of Delta for the severe inconvenience so miserably encountered.

Sincerely,

Peter Cavanaugh
http://www.petercavanaugh,com
http://www.wildwednesday.com

CC: Christian Ueland — General Manager — TranPak, Inc. — Fresno, CA
Mark J. Dumbeck — Director of Human Resources — Eagle Mountain Casino
Delta Airlines Complaint Link Link

June 14, 2013

Dear Mr. Cavanaugh,
RE: Case Number 9102172

Thank you for sharing your concerns with Mr. Richard Anderson, our Chief Executive Officer. He has asked that I respond on his behalf. We were truly sorry to learn that when you and your wife arrived at the gate, it had already been dispatched. I regret that after your arrival and baggage check, you encountered lines at the security check point and arrived late to the gate. We can certainly understand your disappointment with our check-in guidelines which requires passengers be at the departure gate at least 15 minutes prior to schedule departure time. At this time, all passengers are boarding and the flight dispatched. I realize it was upsetting to arrive at 6:10 and find the gate unattended and the door shut. Please allow me to clarify that it is the responsibility of each passenger to arrive at the airport with sufficient time to complete all ticketing, baggage check, security clearance procedures, and arrive at the gate ready to board within our guidelines. If a passenger has not met the guidelines, they risk having their reservation cancelled and may not be able to travel on their confirmed flight. Respectfully, this requirement applies to all customers checking in, with or without baggage. It is also important to mention that once all passengers who had arrived at the gate on time are boarded and the wait list has been cleared, the door of the aircraft may be closed. We would release seats of passengers not onboard at the 15 minute mark and clear standby passengers. This was correctly done. After the door is closed and as soon as the Captain has received his takeoff slot, the flight may depart the gate even if it is prior to scheduled departure time. Again, I apologize you were not accommodated on your flight due to the missed check in. In the event a flight has departed, our team members should assist passengers in rescheduling their travel on the next available flight. We apologize that you and your wife arrived later than expected. Also, I was dismayed to hear that our agent threatened to contact the authorities due to the heated and stressful situation. After reading your comments, I understand why you wanted to bring this matter to our attention. We expect our team to be helpful and professional at all times. Please know I will be sharing your comments with our Airport Customer Service leadership team for internal follow up. For future reference, I encourage you to visit our website at delta.com for the latest information regarding the check-in guidelines for both domestic and international travel. Mr. Cavanaugh, while we normally do not offer compensation when a passenger arrives late to the gate, we understand your concerns. Therefore, as a gesture of goodwill, I have issued you and your wife each a Delta Choice gift in the amount of $25.00. Your Delta Choice gifts will arrive under separate cover and will include the gift codes, customer IDs, and instructions on how to redeem the gifts. Again, we are very sorry for the flight disruption due to the security delay and the missed gate requirements. Your business is appreciated and we hope to have an opportunity to regain your confidence in our service.. Sincerely, Michele Schrader Coordinator, Corporate Customer Care Delta Air Lines

June 15, 2013

Dear Ms. Schrader,

I find myself singularly bedazzled by the hopelessly gratuitous, woefully inadequate response you have submitted on behalf of Mr. Anderson to the issues outlined in my May 30th complaint concerning Delta service in Fresno at Yosemite International Airport.

Your correspondence ignores any number of salient points brought to Mr. Anderson’s attention, including the demonstrable fact that others and I were at the appropriate gate “15 minutes before schedule departure time” with no agent in site or “stand by” passengers being processed.

The undisputed fact that no Pre-Boarding Announcements, Boarding Announcements or “Last Call” Announcements were given in relation to our flight also remains unaddressed.

The terminal public address system was fully functioning.

Unmentioned in the May 30th letter to Chairman Anderson was my willingness and that of others to allow a number of passengers seeking to make an earlier Delta flight to Phoenix ahead of me in the T.S.A. security line when their boarding time and “last call” were loudly announced.

I herein demand satisfactory compensatory rectification for the May 25th incident at Yosemite International Airport and your preposterous note of June 5th, which adds insolent insult to inofficious injury.

Sincerely,

Peter Cavanaugh

cc: Richard Anderson
Mark J. Dumbeck
Christian Ueland
Ashley Swearengin
Edward H. Bastian
Roy J. Bostock

June 18, 2013

Dear Mr. Cavanaugh,

RE: Case Number 9102172

Thank you for writing and allowing me the opportunity to further review your concerns. I am sorry you were dissatisfied with our response. Again, we are very sorry for the missed flight from Fresno. I can certainly understand your frustration when you arrived at the gate and found the flight had been dispatched. After reading your correspondence again, I understand why you feel I did not adequately address your concerns. I apologize if I overlooked some of your comments based on the reservations data. While Flight 4624 operated by our Delta Connection partner, SkyWest, left the gate 1 minutes earlier than scheduled, there seems to be some confusion as to the time the door was closed. I understand from your messages that you arrived within the checkin requirements. Further, we apologize if announcements were not heard regarding the flight’s boarding at the terminal or security area. I can certainly understand your frustration when you let passengers ahead of you in line in security and only to arrive and find the agent had already left the gate. Mr. Cavanaugh, while we cannot erase your poor impression, as a additional gesture of concern for the late arrival to your destination, I have issued you and your wife each an Electronic Transportation Credit Voucher (eTCV) in the amount of $150.00. Please note the voucher numbers and associated Terms and Conditions will be arriving in a separate email within 24 hours. I encourage you to add Delta Air Lines to your receiver list so the voucher documents are not misdirected to your spam folder. Please keep the voucher numbers and the Terms and Conditions since the numbers are required for redemption. It is also important to mention that there is no Direct Ticketing fee for reservations confirmed online at delta.com. Further, I have also received additional correspondence from other passengers. Therefore, I will be responding to Mr. Ueland’s and Mr. Dumbeck’s concerns directly. Again, we are very sorry if there was a discrepancy at the boarding gate in Fresno on May 25. Your business is valued and we hope to serve your future air travel needs. Sincerely, Michele Schrader Coordinator, Corporate Customer Care Delta Air Lines

June 18, 2013

Michele Schrader
Coordinator, Corporate Customer Care
Delta Airlines

Madam:

There is no “confusion as to the time the door was closed” on the part of anyone involved except, I must conclude, those whose inexcusable negligence, abuse of authority and cavalier behavior now add blatant dishonesty to their own untrue accounting.

And there was not a problem “hearing” any announcements before, during and at a point of “last call.” THERE WERE NO ANNOUNCEMENTS MADE. PERIOD.

I must suggest this sad incident clearly now requires accentuated executive review.

With ever mounting frustration,

Peter Cavanaugh

cc: Mark Dumbeck
Christian Ueland

June 20, 2013

—–Original Message—–
From: Contact Delta
To: ledzep2001
Sent: Thu, Jun 20, 2013 5:11 am

Subject: Re: CC-Past Travel Compliment or Complaint-Complaint-Other-FAT (KMM24333654V30270L0KM)

Dear Mr. Cavanaugh, RE: Case Number 9102172

Thank you for your most recent message. We apologize for any misunderstanding. The confusion and discrepancy with the time the door closed is on our part. Unfortunately, it seems the computer time shows the entries for your seating, the standby clearance and other seat discrepancies almost an hour after your flight departed. I apologize for any errors with our system and the gate agents handling of the flight departure. My explanation only intended to advise you of the reasoning behind my earlier comments and not as a excuse. I truly regret you felt this was cavalier behavior or dishonesty. Further, while we understand your frustration, there were boarding announcements in the gate area. Respectfully, this flight departed the gate with 43 passengers onboard at 6:24. It would be impossible to board and dispatch a flight without any announcements or contact with the passengers. However, it seems the messages were not broadcast throughout the terminal or security area. According, we are sorry that the announcements were not heard in the rest of the terminal or security area. This concern has been forwarded to our Airport Customer Service Leadership team for internal review. Again, I would like to emphasize that we are extremely sorry for the situation that you experienced, and that our position on the matter has had such an impact. We have tried to apologize in the sincerest manner possible with assurances of internal follow-up in the areas of service which you identified. I am sorry for your continued disappointment. Mr. Cavanaugh, we regret the disruption to your travel. I hope in time you will provide us with another opportunity to restore your confidence. Sincerely, Michele Schrader Coordinator, Corporate Customer Care Delta Air

June 20, 2013

Michele Schrader Coordinator
Corporate Customer Care
Delta Air Lines

“It would be impossible to board and dispatch a flight without any announcements or contact with the passengers. However, it seems the messages were not broadcast throughout the terminal or security area. According, we are sorry that the announcements were not heard in the rest of the terminal or security area.”

Again, Ms. Schrader, I am ever more disappointed with your escalating defense of this inexcusable incident.

It is certainly possible to “board and dispatch a flight without any announcements” since THIS IS EXACTLY WHAT TOOK PLACE.

My “dishonesty” reference was to those providing you with altered information.

You were not there.

I and five others ready to testify were.

And will.

Peter Cavanaugh
http://www.wildwednesday.com

cc: cueland@transpak.com
mdumbeck@eaglemtncasino.com
ashley swearingen — fresno.gov/Government/MayorsOffice

June 20th, 2013

—–Original Message—–
From: Delta Air Lines
To: ledzep2001
Sent: Thu, Jun 20, 2013 5:00 pm
Subject: Delta Customer Care – Tell Us How We Did

Dear Peter,

It was our pleasure assisting you with your Delta Customer Care request. Our goal is to deliver the very best service possible, so your feedback is important in helping us recognize and improve our quality. Please let us know how I did by completing a brief survey via the following link:

http://delta-acs.com/survey/pch.php?id=734&batch=1161&e=hltv12

Thank you for your participation and for your business,
Michele |
Delta Customer Care

THIS IS A CUSTOMER OPINION SURVEY DESIGNED TO HELP US BETTER SERVE YOU IN THE FUTURE. IT IS NOT A FORM FOR SUBMITTING QUESTIONS OR COMPLAINTS. IF YOU WOULD LIKE A RESPONSE TO ANY COMMENTS OR CONCERNS, PLEASE CONTACT US ON DELTA.COM OR BY CALLING +1-404-773-0305. TO OPT-OUT FROM ANY FUTURE MAILINGS, PLEASE CLICK HERE.

*******THIS IS AN AUTO-GENERATED EMAIL. DO NOT REPLY TO THIS EMAIL, YOU WILL NOT RECEIVE A RESPONSE*******

Delta Response 6:20:13

June 23, 2013

Dear Mr. Cavanaugh

RE: Case Number 9276860

Thank you for taking the time to write. On behalf of Delta Air Lines, Air France, and KLM we appreciate the opportunity to review your comments. We assure you we will reply within 30 days. Please know we strive to meet a goal of responding within 7 days, however, due to the complexity of some correspondence, we may need additional time to respond and appreciate your patience. If you need assistance with a current reservation, please contact Reservations directly at 1-800-221-1212 or visit delta.com for our international reservation offices. They will be happy to assist you. Sincerely, Customer Care

June 24, 2013

Dear Mr. Cavanaugh,

RE: Case Number 9102172 Thank you for your email dated June 20.

I understand your continued disappointment. Respectfully, as you have indicated, you were not at the gate when Flight 4624 was boarded. Our records indicate that 43 passengers were onboard when the flight was dispatched. We understand you feel that our agents did not make any announcements in the gate area and the passengers boarded with our instructions from our personnel. After additional consideration, I regret we have been unable to resolve this matter to your satisfaction. Again, thank you for writing. It is my hope we can put this matter in the past. On behalf of Delta Air Lines, I apologize we were unable to fully resolve your concern. Sincerely, Michele Schrader Coordinator, Corporate Customer Care Delta Air Lines.

June 25, 2013

“It is my hope we can put this matter in
the past. ”

No, Michelle.

We’re now moving this into your future.

Peter Cavanaugh

https://petercavanaugh.wordpress.com/2013/06/25/delta-yawn/

cc: Christian Ueland
Mark Dumbeck

delta fined

ny times delta

“Uncle Elmer Rides Again!”

June 21, 2013

lonerangerimage4212012

My little brother and I sat quieter than mice on cotton.

Several times each year, my widowed mother would book us on New York Central’s mighty “Empire State Express” from Syracuse through the Mohawk Valley to Albany, where we would spend a few days visiting my grandfather, William’s, three aging sisters in their expansive second floor flat on Grandview Terrace overlooking the Hudson River.

There was Aunt Bumps and Aunt Ellie, married to their respective husbands for over fifty years, and Aunt Belle, who hadn’t been married for even fifty minutes to anyone at all. Belle, my feisty eighty-two year-old favorite, had been engaged to a handsome young Irish policeman named Steve when he dropped dead of a heart attack in the middle of Albany’s 1897 St. Patrick’s Day Parade. At least once a month after Sunday church, Aunt Belle would take a trolley car to Saint Agnes Cemetery with a picnic lunch to bring Steve up to date. She never took another lover.

Aunt Bumps was married to Uncle Jack, while Aunt Ellie’s husband was my Uncle Elmer, a taciturn, solemn Baptist who never spoke a word he could avoid, but always furtively slipped me a quarter for ice cream — quite a score back then.

The five had moved in together during The Great Depression and never found reason to drift apart. The secret of their remarkably amiable coexistence was faithful adherence to certain points of protocol established over time to insure group tranquility while honoring specific individual priorities.

Uncle Elmer’s supreme moment of unchallenged control occurred three times weekly at 7:30 PM when everyone would take his or her place in a favorite living room spot, all household lighting would be extinguished without exception and thirty minutes of unbroken family silence would begin as the opening strains of Rossini’s “William Tell Overture” filled the air and the sonorous voice of announcer Fred Foy solemnly intoned, ” Return with us now to those thrilling days of yesteryear! From out of the past come the thundering hoof beats of the great horse Silver! The Lone Ranger rides again!

It was a holy moment. Elmer would take a mighty hit from his ancient briar pipe and rock deeply back with eyes tightly closed – lost in supreme contentment.

With tens of millions listening over the ABC Radio Network, “The Lone Ranger” was broadcast live from the studios of Detroit’s WXYZ, 1270 on your AM dial starting on January 31, 1933. Partners George W. Trendle and H. Allen Campbell owned the program, as well as “The Green Hornet” and “Sergeant Preston of the Yukon” which also originated in the Motor City.

Trendle was notoriously cheap, choosing to use “The William Tell Overture” and other classical pieces as background music in his productions since they weren’t subject to copyright payments.

Fran Striker, who wrote virtually all of the “Lone Ranger” scripts, received nothing other than a minimal salary for his efforts through the years and was once briefly fired when he asked Trendle for a three dollar per episode raise.

As radio historian Jack French noted in his 1999 essay on Trendle entitled, “The Miser of Motown”, “The strength and popularity of WXYZ and its syndicated network programming became a gold mine for Trendle and his banker cronies. But the talented cast, crew and production staffs of these shows always got short-changed. Many of the high-handed practices Trendle perfected would not have been successful in any era other than The Depression, where any job was eagerly sought by desperate Americans.”

Perhaps that’s why Striker, in formally composing a list of essential Lone Ranger characteristics for writing assistants, included these exact words: “The Lone Ranger believes that men should live by the rule of what is best for the greatest number.”

Trendle and Campbell eventually used part of their “Lone Ranger Money” to put a new radio station on the air a few miles north of Detroit in Flint, using their “Trendle and Campbell” initials for the call letters of W-T-A-C. I joined WTAC in 1964 as a local DJ and ran into many of the “WXYZ old-timers” during my Michigan years, including “The Lone Ranger” himself, Brace Beemer. That role came to be played by Clayton Moore in the subsequent TV series and is now inherited by Armie Hammer in the new movie opening next Wednesday, July 3rd, at the Met Cinemas.

With Johnny Depp as Tonto, this new “Lone Ranger” promises to be THE summer movie of 2013 and, judging from the trailer, looks like another Disney masterpiece. I’ll be there for the first showing, saving an empty seat right next to me.

For Uncle Elmer.

“Hi-Yo, Silver! And away!”

“Blurred Lines”

June 6, 2013

image

Peter and Eileen Cavanaugh with all four daughters and eleven grandchildren together for the first time in six years. At William Pyron’s Graduation Weekend. Cincinnati, Ohio. May 31, 2013

Megan Richardson was so mad she could spit.

The source of her anger was Scott Sloan and his unabashed enthusiasm for “naked young girls.”

Scott is the midday host on 50,000 watt powerhouse WLW — throughout the years Cincinnati’s most listened-to radio station.

I was in Cincinnati last weekend for our grandson, William’s, High School graduation.

William, an Eagle Scout, is headed for Ohio University in the fall where he has entered an ROTC program in preparation for extended military service following college. When he rose with other similarly pledged classmates during formal commencement ceremonies to indicate his commitment, I was filled with pride. It wasn’t that long ago I carried him on my shoulders as he laughed and pulled my hair.

Joining daughter Colleen and son-in-law Lindsey Pyron (William’s Mom & Dad) — with us in Cincinnati for William’s happy occasion were our three other daughters — Laurie from Nashville, Candace of Detroit and Susan from right here in Oakhurst — all of the preceding accompanied by their own families. It was the first time in six years all of us were together. Eleven grandchildren aside, I was the only non-Republican in the bunch. Spirited political discussion is never excluded from our conversations, but we truly love each other. The joy of reunion always takes unchallenged precedence over all else whenever and wherever we meet.

WLW is owned by Clear Channel, a media giant offering extraordinary conservative programming, including syndication rights to Rush Limbaugh, Sean Hannity, Mark Levin and others of that ilk. In fact, WLW’s primary coverage area, a combination of Southern Ohio, Eastern Indiana and Northern Kentucky counties, is about as conservative an area as you’d ever hope to find this side of Ho Chi Mihn City. That’s why Scott Sloan’s live interview with Megan Richardson of the “International Womens’ Council” struck me as hugely entertaining and spectacularly unique. It also illustrated a particularly pertinent point. Against every principled position — an opposite usually exists. For genuinely sharp focus on any subject, we are decidely dulled without debate. In the search for truth, black and white sometime join and merge to gray. Clarity often waits only behind blurred lines.

And it was “Blurred Lines” that was driving Megan Richardson nuttier than a pound of pecans on Scott Sloan’s WLW show.

“Blurred Lines”is an R&B/Hip-Hop smash here and overseas. Robin Thicke (Alan’s kid) is the recording artist, accompanied by American rapper T.I. and singer/producer Pharrell. It is #1 in Australia, Canada, New Zealand, Ireland and the Netherlands and listed among the Top Ten in Belgium, Denmark, France, Portugal, Switzerland and here in The States. But in Megan’s view it’s not the song that’s wrong — it’s that “disgusting video.”

In the visual presentation we see Thicke, T.I. and Pharrell casually standing around appearing almost oblivious to topless models Emily Ratajkowski, Jessi M’Bengue and Ell Evans prancing about in wild, provocative frolic — almost ignored by the targets of their seduction. You almost get the impression the guys would rather be at a ballpark. Since the topless part of the piece and certain suspect gestures violate YouTube’s terms of service, they keep taking it down, then someone puts it back up. Make no mistake. This is for mature viewers only. Ask your teen.

Richardson’s talking points were the usual “we’re all going to hell in a hand basket” rap, mixed with outrage at Sloan’s insistence that she’s completely missing the fact that “Blurred Lines” graphically presents an excellent “learning opportunity” to teach his own daughter about reactionary rhetoric, exploitive sex and media manipulation. While I initially suspected Scott was brilliantly baiting Megan, I eventually came to conclude he was honestly being truthful in his general assessment and summary dismissal of Ms. Richardson’s novice naivite.

My own perspective is that both the song and video are pretty cool, though admittedly hotter than your average bare.

The “Blurred Lines” video was produced and directed by Diane Martel.

Watching kids go hungry is obscene.

As is ignorance, intolerance, stupidity and war.

Not bouncy breasts.

Hey! Hey! Hey!

VIDEO — http://m.vevo.com/watch/robin-thicke/blurred-lines-unrated-version/USUV71300526?playonmobile=true

Scott Sloan WLW Interview —